UX & accessibility
Make complex tasks feel straightforward.
Test navigation, forms, keyboard access and assistive technology support against real customer tasks.
Understand
A clear title, status and required action
Review
Evidence presented in a readable sequence
Decide
Keyboard access and useful validation feedback
An implementation example
Make complex tasks feel straightforward
Observe the task before designing the screen. Use information hierarchy, interaction prototypes and inclusive testing to make business software easier to understand and harder to misuse.
An approval task people can complete
A customer portal collects long applications from people using phones, keyboards and assistive technology.
A failure to account for
A validation error appears above the viewport without being announced or linked to the field.
Illustrative scenario, not a customer case study.
A polished interface still needs a usable journey
The fragile approach
A polished screen with hidden friction
Users still struggle to understand status, recover from errors or move through the task without a mouse.
The intended approach
A journey tested with real inputs
Check comprehension, keyboard order, field labels and recovery behaviour alongside visual design.
Web & application development
Make the next action understandable.
Research the task
Observe how people complete the workflow and identify where they hesitate, repeat work or lose context.
Interaction design
Design navigation, forms, errors and responsive layouts as one connected experience.
Validate with users
Test keyboard access, readable content and assistive technology behaviour alongside task completion.
Prepare the conversation
What needs attention in your system?
Select the areas you want to discuss. Download the list to share with your team.
0 areas selected
At the start. Content, navigation and interaction choices are easier to correct in a prototype than after every screen depends on them.
Discuss ux & accessibility
Bring the workflow, the constraints and the questions your team needs to resolve.