Accessibility

Using this website

Use the skip link to reach the main content. Navigation, service accordions, forms and solution tabs support a keyboard. Text reflows for smaller screens, and reduced motion preferences limit decorative animation.

A practical delivery standard

Accessibility work covers reading order, form labels, focus visibility, contrast and key screen reader journeys. A formal conformance claim requires an audit of the agreed scope, including real devices and assistive technology.

Navigate with a keyboard

The skip link provides a route to the main page content. Use Tab and Shift plus Tab to move between interactive controls, and Enter or Space where appropriate to activate them. Menus and dialogs should provide a visible focus position so the next action is clear. Escape closes the search dialog.

When navigating a long resource, use the contents links to move to a section. On smaller screens the contents are available in a disclosure control. If a control cannot be reached, focus disappears or the reading order becomes confusing, record the page and the steps involved so the issue can be reproduced rather than described only as a general accessibility problem.

Read at the size and pace that suit you

The layout is intended to reflow on narrow screens and when text is enlarged. Decorative motion responds to reduced motion preferences. Essential information should remain available without requiring a hover interaction, which also supports people using a touch screen or an alternative input device.

Long resources use headings and paragraphs to make the sequence easier to follow. Downloaded resource PDFs contain selectable text. A PDF can still behave differently from the web page in an assistive technology, so the full resource remains available as HTML. No claim is made that every exported PDF has a complete tagged reading structure or formal PDF accessibility certification.

Include accessibility in acceptance decisions

For a delivered application, identify the important journeys and the people who need to complete them. Review form labels, instructions, error recovery, focus management and status updates within those journeys. Automated checks can find some problems, but they do not establish whether a person can understand and complete the task.

Testing should include keyboard use, enlarged text and relevant assistive technologies on the devices in scope. Record the environment and the behaviour observed. If a third party component creates a barrier, that limitation still affects the overall journey and needs an agreed response. Accessibility should remain part of maintenance when the interface changes.

Describe a barrier so it can be investigated

Include the page address, the action you were attempting and what happened instead. Add the browser, device and assistive technology where relevant. A short sequence of steps is especially helpful for problems that appear only after opening a menu or navigating between pages. Avoid including personal information that is unrelated to the issue.

The contact tools let you review and send a report by email or download a local PDF copy. Use your agreed escalation route for urgent issues. This statement explains the intended approach and known limits of the review site. A formal conformance statement would require an audit with a defined scope and evidence.