Retrieval & knowledge search
Answers grounded in the knowledge you own.
Ground answers in accessible source evidence using hybrid search, reranking and permission checks.
Which maintenance procedure applies?
A cited response within your access rights
An implementation example
Finding a passage is only half the problem
The source must be current, relevant and visible to the person asking. Retrieval design brings search quality, document ownership and access control into the same workflow.
Knowledge that can show its source
An Australian advisory firm wants staff to search client documents without exposing another account’s material.
A failure to account for
A removed group membership remains in a cached retrieval result.
Illustrative scenario, not a customer case study.
AI, data & automation
Relevance, permissions and a current source.
Connected knowledge
Index selected document repositories with stable source references and a defined refresh schedule.
Permission checks
Apply the requesting user’s access rules before retrieving passages and before returning an answer.
Citations and relevance
Test retrieved passages against real questions. Link answers to their evidence and identify missing support.
Hybrid retrieval
Combine keyword and vector retrieval where exact terms and semantic similarity answer different needs.
Index lifecycle
Track document versions, removals and indexing failures so stale material does not silently persist.
Tenant separation
Isolate source sets and retrieval context where different customers use the same application.
Prepare the conversation
What needs attention in your system?
Select the areas you want to discuss. Download the list to share with your team.
0 areas selected
A relevant answer still needs permission
The fragile approach
Search everything
Broad indexing can expose restricted passages or surface a superseded procedure.
The intended approach
Retrieve within a trusted collection
Filter by identity and document status before answering, then link every material claim to a stable source.
Return the useful evidence and state the gap. The system should ask a clarifying question or route the request to a person instead of filling the gap with a plausible answer.
Read the engineering behind it
Discuss retrieval & knowledge search
Bring the workflow, the constraints and the questions your team needs to resolve.