Intelligent process automation
Automate the work between the systems.
Combine deterministic business rules and bounded AI tasks with checkpoints and human escalation.
Classify the request and validate its fields
Apply business rules and review exceptions
Record the action and a recovery checkpoint
AI, data & automation
Interpret where useful. Enforce where necessary.
Work orchestration
Coordinate model calls, business rules and existing APIs using explicit task states.
Execution budgets
Bound attempts, duration and tool access so an uncertain result cannot create uncontrolled follow-on work.
Exception recovery
Keep failed steps visible with their inputs and outcomes, then resume from a known checkpoint.
Durable steps
Persist completed work so a restart can resume the workflow without repeating external side effects.
Asynchronous delivery
Use queues for slow tasks and make retries, dead letters and manual intervention explicit.
Browser workflows
Where no suitable API exists, assess controlled browser automation with change detection and a recovery path.
An implementation example
Automate the exceptions as carefully as the happy path
A process crosses inboxes, applications and people. Model the states explicitly so a timeout, duplicate message or uncertain classification cannot silently lose the work.
One work item, controlled transitions
A service workflow may wait overnight for information before continuing.
A failure to account for
A resumed run uses an approval that expired while the workflow was paused.
Illustrative scenario, not a customer case study.
From implementation to ownership
What your team receives
Agree the scope and the acceptance evidence before delivery starts.
Process state model
Work states, transitions and conditions requiring human judgement.
Included scope agreed before deliveryAction contracts
Validated commands, duplicate handling and external system responses.
Included scope agreed before deliveryException runbook
Ownership, diagnosis and recovery for interrupted or uncertain work.
Included scope agreed before deliveryFrom fragile scripts to recoverable processes
The fragile approach
Connect steps with unattended scripts
A retry may repeat an external action while the original request is still waiting for a response.
The intended approach
Persist the process state
Use stable work identifiers, idempotent commands and a queue for cases that require an authorised person.
Use it where interpretation is useful, such as classification or drafting. Keep financial calculations, permissions and irreversible transitions in explicit application rules.
Discuss intelligent process automation
Bring the workflow, the constraints and the questions your team needs to resolve.