# Find the bottleneck before building the fix.

Business process consulting

Map bottlenecks, ownership and exception paths before selecting software or automating a process.

## Understand the work before selecting the tool

Illustrative workflow.

- Observe: Follow an actual request through the business
- Locate friction: Find waiting, rework and unclear decisions
- Define change: Agree an owner and a measurable improvement



## What needs attention in your system?

Select the areas you want to discuss. The HTML page can download your selections.

- [ ] Current workflow: Map the people, systems, queues and approvals involved in completing one business task.
- [ ] Bottleneck evidence: Measure waiting time, rework and exceptions before choosing what to change.
- [ ] Delivery priorities: Separate policy changes from software work and define acceptance for the first improvement.

## What your team receives

Included scope agreed before delivery.

- Process map: The people, systems, waiting points and decisions involved.
- Improvement scope: A prioritised change with clear ownership and exclusions.
- Acceptance criteria: Observable evidence that the revised process is useful.

## Do not automate unnecessary work

### Automate the current process unchanged

Software can make unnecessary steps faster while preserving the delay or ambiguity that caused the problem.

### Redesign the important handoff

Clarify decision rights, remove duplicate entry and define evidence that the new process works better.

## Find the decision or handoff that slows the work.

### Current workflow

Map the people, systems, queues and approvals involved in completing one business task.

### Bottleneck evidence

Measure waiting time, rework and exceptions before choosing what to change.

### Delivery priorities

Separate policy changes from software work and define acceptance for the first improvement.

## What should we bring to the first workshop?

A representative request, the forms or spreadsheets used, the people involved and examples of work that stalled or needed correction.